CUSTOMER SERVICE - FAQ PAGE-
At Yaniv Fine Jewelry, we believe that trust begins with transparency. That’s why we’ve gathered the most common questions from our clients — about materials, shipping, returns, and the values behind our work.
With decades of experience, a deep commitment to quality, and a personal connection to each customer, we’re here to ensure you feel confident at every step.
If you need anything beyond what’s answered here, we’re just a message away.
– The Yaniv Family
Frequently Asked Questions
Our jewelry stands out for its originality, craftsmanship, and deep cultural meaning. Each piece is designed and handcrafted in our Tel Aviv studio using solid 18K gold and natural gemstones. The collections draw inspiration from Israel’s rich heritage and the vibrant, modern spirit of Tel Aviv.
Yes — all our pieces are made from 18K solid gold. Never plated. Never filled. They are set with natural, untreated, and conflict-free diamonds and gemstones. Each piece is stamped with a hallmark for gold purity and our brand signature, and comes with a certificate of authenticity.
All of our jewelry is handmade in-house at our family-owned studio in Tel Aviv — the first Hebrew city. Each piece is designed by us and crafted on-site, combining traditional techniques with modern precision.
Yes — we offer free express worldwide shipping via insured FedEx or DHL. Orders are typically delivered to the customer within 7–10 business days, and often even sooner.
Yes — once you place an order, a Yaniv Jewelry representative will personally confirm the details to ensure everything is perfect. As soon as your order ships, you’ll receive a personal tracking link so you can follow your package every step of the way
To be honest, this has never happened to one of our customers — but it’s important to say: there’s no need to worry.
Every order is fully insured until it reaches your hands. In the rare case something goes wrong, we’ll make it right by replacing or refunding your order — guaranteed.
Absolutely. Our checkout is protected by the world’s highest security standards, including full encryption and PCI-compliant systems.
We also use two-step verification for every transaction — after entering your payment details, you’ll be asked to confirm the transaction to ensure maximum protection. Your data is always safe with us.
Yes, of course — you’re welcome to return or exchange your piece within 14 days (except for custom orders).
As we always tell our customers: “What matters most is that you truly love it.” If it doesn’t feel perfect on you, we’ll gladly take it back and issue a refund.
We cover all shipping costs. For international orders, occasional customs duties or local taxes may apply, depending on your country’s regulations. If required, these are handled directly between you and your local authorities.
Absolutely. Our jewelry is made to last a lifetime – it’s waterproof and won’t tarnish or fade. Each piece is designed to be worn daily, yet elegant enough for special occasions. That’s part of what makes it so special. And of course, if anything ever happens, we’re always here for you.
Absolutely — we offer complimentary engraving at no extra charge, so you can add a personal touch to your jewelry.
Because it’s truly different. Each piece is an original design, handcrafted in our Tel Aviv studio using solid 18K gold and natural, ethically sourced gemstones. We don’t mass-produce, we don’t take shortcuts — just honest craftsmanship, refined elegance, and jewelry made to last for generations.
Absolutely. If you’re looking for something truly unique, we’re happy to create a custom-made piece just for you — designed and handcrafted in our Tel Aviv studio using 18K gold, natural diamonds, and the highest standards of craftsmanship.
Your order includes:
A certificate of authenticity
Our signature luxury packaging
And as part of the experience –
Free express worldwide shipping, fully insured and tracked to your door.
Everything is beautifully presented and ready to gift, or keep for yourself.
We’re always here to assist you personally.
You can contact us by email at [email protected] or send a direct WhatsApp message to our customer service at +972-52-232-6268. We’ll respond promptly and with care.